General Insurance Claims

At P.A.S. Insurance Brokers we take pride in our claims servicing and handling. Our staff are fully qualified and have the experience to handle your claims in a fast and efficient manner. P.A.S. Insurance Brokers will guide you through the claims process from start to end.
Our office hours are 8:30am to 5:00pm, Monday to Friday. Our emergency contact is Vince Di Martino 0407 913 037.

Making a claim

It is important that you advise us of your claim as soon as possible. Delays could prejudice your claim. You must also;
  • Take all reasonable steps to prevent any further loss 
  • In the case of a burglary / theft / malicious damage, the incident should be reported to the police
  • In the case of a liability claim - do not admit liability


We will provide the following assistance:

  • Providing you with emergency instructions at the time of loss 
  • Providing claim forms or advice on phone lodging new claims 
  • Advise you on what documents will be required to support your claim 
  • Submit claims directly to the Insurer in a detailed and professional manner 
  • Inform you on how the claim is progressing when required 
  • Recommend the appointment of other professional advisers if necessary 
  • Actively work with your Insurer or their agent to resolve and negotiate claims effectively and promptly 
  • Arrange for progressive payments for large claims 
  • Ensure timely receipt of settlement cheques from your Insurer 
  • Ongoing reviews of the claim at hand to ensure the procedure is travelling smoothly 
  • Act on your behalf to ensure you receive an optimum and fair claim settlement 
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