General Insurance Claims

At P.A.S. Insurance Brokers we take pride in our claims servicing and handling. Our staff are fully qualified and have the experience to handle your claims in a fast and efficient manner. P.A.S. Insurance Brokers will guide you through the claims process from start to end.
Our office hours are 8:30am to 5:00pm, Monday to Friday. Our emergency contact is Vince Di Martino 0407 913 037.

Making a claim

It is important that you advise us of your claim as soon as possible. Delays could prejudice your claim. You must also;
  • Take all reasonable steps to prevent any further loss 
  • In the case of a burglary / theft / malicious damage, the incident should be reported to the police
  • In the case of a liability claim - do not admit liability


We will provide the following assistance:

  • Providing you with emergency instructions at the time of loss 
  • Providing claim forms or advice on phone lodging new claims 
  • Advise you on what documents will be required to support your claim 
  • Submit claims directly to the Insurer in a detailed and professional manner 
  • Inform you on how the claim is progressing when required 
  • Recommend the appointment of other professional advisers if necessary 
  • Actively work with your Insurer or their agent to resolve and negotiate claims effectively and promptly 
  • Arrange for progressive payments for large claims 
  • Ensure timely receipt of settlement cheques from your Insurer 
  • Ongoing reviews of the claim at hand to ensure the procedure is travelling smoothly 
  • Act on your behalf to ensure you receive an optimum and fair claim settlement 
4th April 2017
We encourage clients who sustain damage to lodge a claim as soon as possible by calling your account... Read More
17th June 2016
A low pressure trough is forecast to move from Central Australia into Eastern Australia, developing ... Read More
Change of Ownership
19th October 2015
We are pleased to accounce that from the 1st April 2015, P.A.S. Insurance Brokers has had a change o... Read More
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